FAQ


 

 

Q: Is Erase Your Face good for sensitive skin? Acne-prone skin? Oily skin? Dry skin?

 A: Yes!  Erase Your Face is great for ALL skin types because we don't use irritating chemicals - JUST WATER! No rubbing or tugging necessary.

 

Q: Is it tested on animals?

 A: Never! We love our furry friends and all products in the line up are cruelty-free. We absolutely do NOT test on animals.

 

Q: Does it remove waterproof/long-lasting makeup?

 A: Absolutely! The Erase Your Face wipe removes ALL makeup. For very stubborn makeup be sure your cloth is fully soaked with very WARM water. Hold your wet, warm cloth over your eye for 5+ seconds, then begin circular motions for removal.

 

Q: How long does an Erase Your Face make up wipe last?

 A: Every Erase Your Face will last you 1-2 years or 1,000 machine washes!

 

Q: How does the Erase your Face make up wipe remover work?

 A: The Erase Your Face is made of millions of tiny hair-like fibers that work as a "suction" to lift all dirt, makeup and oil from each individual pore.

 

Q: Is there soap or product in the cloth?

 A: There is no soap or added chemicals!

 

Q: Will it tug/pull on my skin or cause wrinkles?

 A: Absolutely not! If used with warm water per instructions, the Erase Your Face Make up wipe works as a "suction" to lift all makeup, dirt and oil from your pores.

 

Q: How do I use it?

 A: Machine wash prior to first use. Fully soak the Erase Your Face in warm water. We recommend using in sections and machine washing 1 – 2x a week.

 

Q: Can I use cleanser, micellar water or any other products with my Erase Your Face?

 A:  Of course! If you choose to do so be sure to fully rinse the product out of the cloth in between each use. You may need to machine wash more frequently to avoid build up.

 

Q: Do I need to wash my face after I use my Erase Your Face?

 A: We definitely recommend you continue with your normal skincare routine after using your Erase Your Face. It's best to erase & exfoliate with your Erase Your Face first, then use your cleanser on your skin afterwards.

 

Q: Is  Erase Your Face sanitary?

 A: Yes – the Erase Your Face is antibacterial. The fibers are so tiny that it is nearly impossible for bacteria to live and grow.

 

Q: Can I use the Erase Your Face wipe if I don't wear makeup?

 A: Absolutely! The Erase your Face wipe also cleans your pores of oil and dirt. Great for non-makeup wearers or no makeup days!

  

Q: How long will it take to get my product?

A: Standard shipping 3-5 business days.

 

Q: Do you ship internationally?

A: Of course - we ship worldwide! Products leave our warehouse within 3-5 business days but delivery time may vary depending on your shipping method and customs/postal country.

 

Q: Where are you based out of?

A: We are based in Mississauga Canada.

 

Q: Can I return my Erase Your Face if I am unhappy with it?

A:  Of course! We offer 100% money back guarantee within 30 days of purchase.

 

Q: How do I return my product?

A: Please contact us at the following and we will provide you with the Return Authorization Number

Toll Free: 1-800-548-4097
Local: 905-897-1710
Hours: Monday to Friday, 8:30 AM to 5:00 PM EST

Or e-mail us at
General Inquiriesemail@uppercanadasoap.com